We are thrilled to announce that not only are we an AWS Next Generation Managed Services Provider (MSP) but we also scored maximum points in our latest AWS MSP audit.Read More
Arcus Answer - the future of AI-powered customer service?
What if your service users could speak to Alexa (Amazon Echo) rather than an automated service- answering up to 40% of calls and reducing call costs from nearly £4 to less than £1. This is a service that’s all about achieving savings, gaining efficiencies, having happier staff as well as providing a better customer experience.Read More
We are delighted to be hosting an event in collaboration with Anglia Ruskin University on June 21 in central Cambridge.
The event coincides with the annual Digital Leaders week which is a inspirational week in the digital transformation calendar in the UK. There are many events to choose from and we're delighted to be running one in Cambridge.Read More
Arcus Global are rather pleased to announce that, following a rigorous assurance process, we have become the first validated ‘go to’ consulting partner in EMEA for the Amazon Connect service.
Amazon Connect is the artificial intelligence (AI) based, automated service that powers the contact centre of the world's most customer centric company – Amazon.com. It is also the technology that we used for our successful project with the NHS Business Services Authority – which resolved 42% of calls to the European Health Insurance Card (EHIC) service.Read More
NHS Business Services Authority considering a 24-hour virtual contact centre after trial with AWS Lex.
Arcus Global was delighted to work with NHSBSA on a three-week proof of concept during the end of the 2017. We are proud that set up took just two two weeks.
"We received just short of 11,000 calls, over the three weeks, [and] 4,300 calls were fully resolved by Lex. That is a 42 per cent success rate," said Darren Curry, Chief Digital Officer, speaking at the AWS Public Sector Conference in London last week.
Arcus Answer is a great example of artificial intelligence in action and we're delighted that it's been shortlisted in the Machine Learning / AI Project of the Year in the prestigious Computing Digital Technology Leaders Awards 2018 for our work with NHSBSA.Read More
What is the impact of brexit on cloud? Peter Male, outlines the impact of brexit on the Sterling vs Dollar exchange rates to demonstrate why AWS continues to offer the best value for money for customers using cloud.Read More
Peter Male, AWS Business Development Lead, reacts to the news of the latest security scare and argues why Buckhammer won't be stopping him from storing data on the Cloud.Read More
The Department for Communities and Local Government's (DCLG) purpose is to support the creation of great places to live and work, and to give more power to local people to shape what happens in their area. In 2015, the department chose Arcus Global to build a secure platform on AWS for hosting its applications.Read More
Initially the Alexa skill will be used to ask for payment options for council tax, to obtain information on recycling, waste collections, and recycled needle collections. Residents will also be able ask questions on the political and council leadership.Read More