Arcus Answer - the future of AI-powered customer service?
What if your service users could speak to Alexa (Amazon Echo) rather than an automated service- answering up to 40% of calls and reducing call costs from nearly £4 to less than £1. This is a service that’s all about achieving savings, gaining efficiencies, having happier staff as well as providing a better customer experience.Read More
We are delighted to be hosting an event in collaboration with Anglia Ruskin University on June 21 in central Cambridge.
The event coincides with the annual Digital Leaders week which is a inspirational week in the digital transformation calendar in the UK. There are many events to choose from and we're delighted to be running one in Cambridge.Read More
Arcus Global are rather pleased to announce that, following a rigorous assurance process, we have become the first validated ‘go to’ consulting partner in EMEA for the Amazon Connect service.
Amazon Connect is the artificial intelligence (AI) based, automated service that powers the contact centre of the world's most customer centric company – Amazon.com. It is also the technology that we used for our successful project with the NHS Business Services Authority – which resolved 42% of calls to the European Health Insurance Card (EHIC) service.Read More
Arcus Answer is a great example of artificial intelligence in action and we're delighted that it's been shortlisted in the Machine Learning / AI Project of the Year in the prestigious Computing Digital Technology Leaders Awards 2018 for our work with NHSBSA.Read More
Initially the Alexa skill will be used to ask for payment options for council tax, to obtain information on recycling, waste collections, and recycled needle collections. Residents will also be able ask questions on the political and council leadership.Read More
At the UKAuthority Rise of the Bots event Arcus Co-Founder Denis Kaminskiy presented on the future of AI. Watch the video here.Read More
Last week saw a flurry of news concerning a new paper by Laurent Orseau from Google DeepMind and Stuart Armstrong from The Future of Humanity Institute at Oxford University.Read More